客户服务

If you already order from Laerdal, your 8-digit customer number is your User ID. You will need to be assigned a password.Click Hereto go to our Log In pages and choose the link that says 'Forgot your password'.

使用指定的密码登录。一旦您登录，有一个链接表示“更改密码”。单击此项并自定义密码。它必须至少长6个字符。它可以是字母或数字或任何组合。此外，请注意它区分大小写。

When you place an order, a hold goes against your credit card that may be slightly higher than the actual cost of the order. This is to allow for fluctuations that may occur in tax rates. These holds are not the same as charges, and you are not officially charged for orders until they ship from our warehouse.

您不能在线或通过电话更改它。必须以书面形式收到所有结算地址更改。请填写“我们如何帮助？”中的结算地址更新请求表下面的部分或通过您的帐号发送您的请求cheuduservice@www.babytoobe.com.

可以在结账过程中添加新的送货地址。使用通常登录，将您的商品添加到购物车，然后单击“结帐”。在结账过程中，您将看到“发货到其他地址”的按钮。通过单击此按钮，它将带您到屏幕以创建新的送货地址。Please note: We cannot ship to PO Boxes or APO/FPO addresses for online orders. Please call Customer Support if you require USPS.

Once submitted, changes cannot be made to web orders.Please contact Customer Support for questions about your order。

Items that are in stock ship out the same day they are ordered Monday through Friday. Please allow 24-48 hours for processing of virtual products.

The following exceptions apply:

• 物品不在国定假日发货
• Orders that are 'on account' are reviewed by our Finance team and may also require an additional day for review.
• 周末（SAT＆Sun）不算为运输或交货日。

Most items ship from our warehouse in Memphis, TN. Please note that Fed-Ex requires an additional day for processing order to Hawaii & Alaska.

是的！在发送和传输任何数据之前，使用安全套接字层连接（SSL）加密您的信息。此外，您的信用卡数据从未存储在我们的服务器上提供更好，更安全的交易。Please note that your billing address with Laerdal MUST match your billing address on your credit card.

如果星期一至周五下午5点到星期一收到，加快订单将在同一天发货。如果您有加速订单，请在下午5点之后放置，并且您需要它在同一天发货，请在877-Laerdal（523-7325）致电客户支持。

Please see ourReturn Policy有关启动返回的说明。Please note that all license products and e-books are non-returnable and are FINAL SALE.

Orders are shipped as items are available. This means items currently in-stock will ship immediately and then out-of-stock item(s) will ship once they become available in our warehouse. Items that are in stock may come from multiple locations. There is no additional charge to you for shipping if multiple shipments are necessary.

我们接受Visa，Mastercard，美国运通和发现。已预先批准Net-30信用术语的帐户可以使用采购订单。在运送前，我们的财务团队审查了Net-30术语的订单。

Laerdal注册在以下各州的销售税*：Al，Ar，Az，Ca，Co，Ct，Fl，Ga，Id，Il，In，Ky，La，MD，Me，Ma，Mi，Mn，Mo，ND，NE，NJ，NM，NY，NC，NV，OH，PA，RI，SC，SD，TN，TX，UT，VA，VT，WA＆WI。

For sales tax to be waived, a copy of your state's exempt (non-profit and/or governmental) organization certificate, resale certificate, or other applicable form must be on file with Laerdal prior to shipment. For more information on your state's requirements, please look at ourSales Tax Information page.

If you set up a new account online as tax-exempt, your first order will go on a hold status pending receipt of your tax exemption documentation. You will then have 24hrs to provide your tax exempt documentation to Laerdal. If, after 24 hrs, your documentation has not been received any order(s) placed will be released with applicable non-refundable tax charges included. Submit your documentation to the following: Attn: Sales Tax Manager, Fax # 800-256-3916 or email atsalestax@www.babytoobe.com

The following is valid for web orders only. Orders placed by any other channel other than the website are subject to weight-based freight. We ship web orders via Fed-Ex Ground to the lower 48 states and shipping is a flat rate of $10.95 regardless of the size of your order. We ship web orders to Hawaii & Alaska via 2nd day and shipping is $31.00 for an order under $500.00*

Yes. Laerdal is a global company with offices in over 23 countries. First select an office nearest you to make contact. Please note that not all offer online ordering.

Private Labelingis available for the following items. To place your order, pleasecomplete and submit the order forms here.